In order to serve you better, please take a moment to complete the below survey.
Why did you visit the Servis website today?
To browse the products available
To research product information
To try & place an order
To check pricing
To check stock availability
To find an online retailer
To find a physical store
To write a review
To look for information on services, such as repairs
Did you experience any problems on your visit today?
Please select the statement that best describes the problem.
The product I wanted is not produced by Servis
The item I wanted was out of stock at a retailer when I checked
I could not decide which product I wanted with the information available
There was insufficient or incorrect information about the product or service
There was a technical problem with the website
I was unhappy that I couldn't buy directly from you
I couldn't find a local store to view a product at
The site was hard to navigate, I couldn't find the products or information I was looking for
None of the above
You said you could not find the product that you wanted on the site / it was out of stock at a retailer, please give us more details about the product you were looking for?
You said there was insufficient or incorrect information about the product – can you provide more details so we can rectify it?
You said you had technical problems with the site – can you describe them, plus what browser & device you are using for us so we can make sure they are fixed?
You said that you wanted to buy direct from us, what are the reasons you’d rather buy directly from Servis than one of our retail partners?
You said you had difficulty navigating the site, can you explain specifically what you found difficult & what effect this had today?
You said you couldn’t find a retailer to view the product, what product did you want to see & how far would you be prepared to travel to view it?
You had a problem that is not covered by the options here, please let us know what it is in detail.
What do you think of the site layout, navigation & product information / research tools?
Neither Good nor Bad
Please explain what made you give this rating for site layout, navigation & product information / research tools:
Please give us any feedback you have about the site, what do you like, what could we do better?
Based on your visit today, what are you likely to do next?
Nothing, I have bought a Servis appliance
I will buy a Servis product online at another time
I will buy a Servis product at a physical store
I will buy an alternative manufacturers product online
I will buy an alternative manufacturers product from a shop
I am going to continue researching
I’m not sure yet
Based on your today’s visit, how likely are you to return or use the site again?
Neither likely nor unlikely
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