MoboSurvey
Customer Satisfaction Survey
Please take a few moments to complete this satisfaction survey.
1. Overall, how satisfied were you with the most recent customer service experience?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
2. The process of getting your problem resolved was:
Superior
Very satisfactory
About average
Somewhat unsatisfactory
Very poor
3. Did your problem get resolved?
YES
NO
N/A
4. . Please rate your experience with our customer service representative.
Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Strongly Disagree
Was very courteous
Handled the problem quickly
Was very knowledgeable
The waiting time was satisfactory
5. Which of the following qualities of the service representative stood out?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
None
6. Please describe if there were any additional aspects of the service experience that you think could be improved.
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